Seamless Support: Automated Scribe Notifications & On-Call Assistance

Reaching out to volunteers manually proved inefficient, with many signed-up volunteers missing their commitments due to miscommunication or lack of reminders. Our solution is an automated system that sends reminders and updates to scribes well in advance of exam dates, ensuring they are equipped with the necessary details. Additionally, an on-call support line is available for real-time assistance, enabling students to receive immediate help when needed.

Impact:

This project has reduced volunteer no-shows and significantly increased the reliability of support for students. It enhances the volunteer experience by offering clear communication and timely updates, fostering better retention and commitment. The improved efficiency of this system allows students to focus on their exams, knowing they have the support they need.